Introduction

We understand that you care about how your personal information is being used and therefore we do the utmost to keep your personal information private. This privacy policy describes how we collect and process your personal information through the applications and websites of Kijkshop Live B.V. and Kijkshop Live Holding B.V. (together referred to as “Kijkshop”) and how we may share such information with third parties. Kijkshop protects your privacy in accordance with the European General Data Protection Regulation and other applicable laws.

1. What personal information do we collect?

In order to offer our services in the best possible way, Kijkshop may collect the following information from you.

Name
Email address
Address
Telephone number
Gender
Date of birth
Bank account information / credit card information
Size
Your profile
IP address
Device / computer and connection information
Location of your device or computer

2. Why does Kijkshop process your personal information?

Purchase and delivery of products and services. We use your personal information to process orders, deliver products and services, process payments, and communicate with you about orders, products and services.
Development and improvement of our services. We use your personal information to provide functionality, analyse performance, improve usability and effectiveness of our services.
Recommendations and personalisation. We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences, and personalise your experience with Kijkshop.
Advertising. We use your personal information such as your interactions with our services to display interest-based ads for features, products, and services that might be of interest to you.
Fraud prevention. We process personal information to prevent and detect fraud and abuse in order to protect the security of our customers.
Legal obligations. In certain cases, we collect and use your personal information to comply with laws. For instance, we collect from sellers information regarding place of establishment and bank account information for identity verification and other purposes.
Communication with you. We use your personal information to communicate with you in relation to our services via different channels (e.g. by phone, email and chat).
Purposes for which we seek your consent. We may also ask for your consent to process your personal information for a specific purpose that we communicate to you. When you consent to our processing your personal information for a specified purpose, you may withdraw your consent at any time and we will stop processing of your data for that purpose.

3. Does Kijkshop share your personal information?

Transactions involving third parties. As you are purchasing your products directly with the seller, we will have to share your information with such third party.
Third party service providers. In order to provide our services to you we work with other companies with whom we share your information. As an example, we may share your information with third party service providers for the delivery of packages, analysing data, providing marketing assistance, processing payments and providing customer service. These third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes.

4. How long will Kijkshop keep your personal information?

We keep your personal information to enable your continued use of our services, for as long as it is required in order to fulfil the relevant purposes described in this privacy policy and as may be required by law such as for tax and accounting purposes.

5. I am a minor, am I allowed to use Kijkshop?

You can only use Kijkshop and purchase products when a parent or guardian has provided the appropriate consent.

6. Who do I contact for questions or complaints?

If you have any questions, or you would like to request access, restriction, portability, erasure or rectification of your personal information, or you wish to file a complaint, please contact privacy@kijkshop.nl.

Please note that aside from filing your complaint through privacy@kijkshop.nl you can also file a complaint with the Dutch Authorities.